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Sales & Service Performance Management

Use the power of data, gamification, and incentives to help customer-facing teams exceed their performance goals.

We brought the fastest-growing revenue team suite to service providers

Gamify has created the all-in-one performance suite for revenue teams winning on the go.

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We've made it easy to integrate into your communications offers and deliver to your customers.

Feature Overview

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For Inside Sales and Support Teams
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  • Incentivize and Reward Performance
    Engage your team through challenges and rewards

     

  • Track Metrics in Real Time
    Visualize team performance and individual contributions

     

  • Enable Ownership & Accountability
    Encourage ownership of results through transparent, data-driven feedback

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For Outside Sales & Service Delivery Teams
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  • All-in-One Field Management
    Manage everything from sales area management to performance tracking in a single platform

     

  • Incentivize and Reward Performance
    Motivate field sales teams with rewards and recognition

     

  • Track Metrics in Real Time
    Keep tabs on key sales activities and outcomes

     

  • Create Ownership & Accountability
    Reinforce responsibility and promote team alignment with clear, actionable data.

Integration and Deployment

Integrating with your OSS, BSS, and Other Customer Offers

Creo Solutions is the integration and development partner for Gamify. We work directly with you to integrate and configure their platform with your OSS, BSS, and other solutions.

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A typical Service Provider deployment includes the following integration:

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  • Data Integration
    Capture CDRs (Call Detail Records) and other relevant call information from your UCaaS, CCaaS, and Switching platforms. This feeds into the platform's KPI reporting and gamification features, enabling real-time performance monitoring.

     

  • Customer and User Management
    Enable seamless onboarding of new customers and users through the your existing customer-management platform.

     

  • Dashboard and KPI Template Configuration
    Configure template dashboards and KPIs that align with the needs of your various customer segments. These templates will simplify the onboarding process for future customers by providing ready-to-use metrics and performance tracking.

Sales & Customer Deployment Support by Creo Solutions

Scoping and Sales Support

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Creo Solutions support your sales team in two ways:
 

  • Sales Enablement
    We provide you with the training and resources necessary to identify new opportunities and run your own sales motion.

     

  • Sell With
    We ride along to help you qualify, size, and close new deals.

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Customer Implementation Support

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Each new customer implementation follows a four-step process. As the implementation and integration partner for Gamify, we work through your team or directly with your customer to complete each step.

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  1. Design and Document Team Structure, KPIs, Dashboards, and Data Flows
    Collaborate with the customer to document & design the team structure, determine key performance indicators (KPIs), and establish dashboard requirements.

     

  2. System Integration with Customer Platforms
    Integrate with the customer’s CRM, Sales Management, and Marketing platforms to automate the collection of KPIs, lead tracking, and proposal delivery.

     

  3. Configure Business Teams, Sales Areas, and KPIs
    Import and configure the customer’s business teams, sales areas, and initial KPIs into the Performance Management platform. This step ensures the platform is fully aligned with the customer’s operational needs from day one.

     

  4. Training
    Provide comprehensive training for both managers and end users to ensure they can effectively use the platform. This includes training on tracking KPIs, managing teams, using gamification features, and accessing the dashboard.

Catch up on our latest
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Discover how sales & service performance management drives revenue, reduces cost, and increases customer satisfaction.

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