Transformative vCons Standard to Revolutionize Customer Experience Across Communication Channels
Denver, CO, 24 Sept 2024 – Creo Solutions LLC, a leading provider of software development and business automation services for the telecommunications industry, has announced a strategic partnership with Strolid Inc. to integrate their newly established IETF standard for capturing customer conversations, known as “virtualized conversations” or vCons. This partnership will enable enterprises to capture, analyze, and act on every customer interaction, driving significant improvements in customer experience and business performance.
vCons, developed by Strolid, offer an unprecedented way for businesses to collect and organize data from customer conversations across communication channels, including phone, chat, messaging, and social media. Creo Solutions is investing in integrating vCons into UCaaS, CCaaS, and CPaaS platforms, as well as other business applications, making it easier for companies to leverage customer interactions for insights and actions. Enterprises can also turn to Creo Solutions to integrate vCons into their custom applications and communications systems.
By implementing vCons, companies will gain a richer understanding of their customer interactions, helping leaders in contact centers, product development, marketing, and sales to better serve their customers and identify new opportunities for growth.
“We are excited to lead the market with the implementation of vCons, helping our clients unlock the full potential of their customer conversations. The ability to capture and analyze customer interactions end-to-end will provide deep insights into customer needs and business performance, allowing enterprises to innovate more effectively and deliver a superior customer experience,” said Robert Galop, Co-Founder of Creo Solutions.
The partnership will focus on bringing the benefits of vCons to a wide range of industries, providing contact center leaders with more detailed feedback on customer interactions, giving product teams direct access to insights that fuel innovation, and allowing marketing and sales teams to fine-tune their programs and discover new market opportunities.
“Partnering with Creo Solutions allows us to bring vCons to enterprises across industries, enabling them to harness the power of customer conversations like never before. This new IETF standard is designed to revolutionize how businesses listen to their customers, and together with Creo Solutions, we look forward to expanding the market access for vCons,” said Thomas McCarthy-Howe, CTO of Strolid.
To learn more about how Creo Solutions is using vCons to transform customer conversations into actionable insights, visit our post here: https://www.creosolutions.tech/post/unlocking-innovation-across-your-business-the-transformative-power-of-vcons
About Creo Solutions LLC
Creo Solutions LLC is a leading provider of software development, go-to-market, and business automation services. We create exponential growth for communications providers, managed service providers, and service businesses through better products, smoother operations, and break-through sales & marketing. With a global team of experts in sales, marketing, communications, AI, and software, we help innovators CREATE new products with speed and quality, ELEVATE sales conversations to the art of the possible, and ACCELERATE buyer engagement by breaking through the noise. For more information, visit www.creosolutions.tech.
About Strolid Inc.
Founded in 2014, Strolid Inc. is a leading tech-enabled automotive service company. Our vision is to improve customer experiences through genuine customer interactions. We aim to redefine the global standard for customer engagement by empowering every business to truly listen and respond to their customers at scale. We will lead a revolution, starting in Automotive, in how companies connect with their audiences. We use cutting-edge AI and data-driven insights to create seamless, personalized experiences that exceed expectations. Strolid strives to become the world's most trusted partner in transforming customer interactions. We drive not just business success but usher in a new era of transparent, ethical, and human-centric communication across industries. Strolid boasts one of the most innovative engineering departments in the industry, creating the global internet standard for Virtualized Conversations (vCons). Let’s talk. Contact Strolid today at sales@strolid.com and visit us at http://www.strolid.com.(#).