Data + Automation + Verticalization
The 3-pillar roadmap for every modern service provider
Data
Monetize every conversation
CSPs carry millions of calls and messages every month, yet the insights vanish the second the conversation ends. That hidden data could flag churn risk, reveal upsell cues, and power better customer experiences - but today it’s lost in siloed CDRs and stale recordings.
A weak data strategy is a growth killer
Lost Growth
Each un‑mined insight is an upsell you never quoted.
CX Blind Spots
Customer churn signals surface too late to save accounts.
Wasted Time
The average employee spends 25% of their week hunting for hard-to-find data.
Fast-track your data strategy with Pulse
Creo Solutions Pulse is the first Conversational Intelligence platform powered by the new vCon data standard
Conversation Capture
Convert every voice, SMS, chat into open‑standard vCons
AI Enrichment
Transcribe, Redact, Tag, and Analyze every conversation at scale
Dashboards & Digests
Insights at a glance tailored for every role - sales, marketing, operations, strategy - so everyone sees exactly what they need
Real-Time Alerts
Save at-risk accounts and address issues before they become problems
Build & Integrate
Integrate conversational insights into your workflows and customer applications with secure data access and zero-trust queries
Deep Search
Access data like never before with natural language queries for quantitative and qualitative analysis
Impact your business this month
Save 2 Customers
Thanks to real-time alerts generated from customer conversations, one service provider saved 2 customers in their first month.
Increase Deal Size 40%
Service providers are realizing a 40% - 100% increase in deal size when they add Prescriptive Insights to their existing SIP, UCaaS, and CCaaS offerings.
Request a Pulse demo
Automation
AI-Powered Service Automation
Your enterprise customers now expect voice bots that answer FAQs, schedule appointments, and route calls 24×7. When you say “We don’t offer that,” they look to a vendor who does - potentially taking the rest of their SIP, UCaaS, and CCaaS business with them.
Don't let Automation deals pass you by
100%
Gartner MQ UCaaS & CCaaS providers who offer AI-powered automation
50%+
Average increase in deal size when AI and Automation are included
20%-30%
Projected number of contact center seats replaced by AI this decade
We help you deliver on the 4 most common automation requests
Automated Receptionist
Greet callers 24x7 with a natural voice interface, identify intent, answer common questions, and route calls automatically.
Lead Follow-Up
Follow up with new leads and confirm sales appointments automatically. Connect with 85% of leads in 15 seconds or less - and set appointments before the competition sends the first message.
Appointment Management
For healthcare and service businesses, 58%+ of calls are for setting and managing appointments. Conversational AI can handle appointment lookups, scheduling, notifications, and changes.
Proactive Notifications
Increase revenue and reduce wasted time by reminding customers about upcoming payments, confirming appointments, and informing them of important service updates.
Close your next automation deal
Verticalization
Differentiation that drives Valuation
The #1 driver of revenue growth and enterprise valuation is specialization and vertical expertise. We have seen this first hand working with Service Providers around the world, investment firms like Q Advisors, and research firms like Cavell.
How are you different?
Features and Support aren't special anymore. They're table stakes.
Most service providers sell the same vanilla voice & UC stack. And everyone says they offer the best service. Without vertical expertise, you fight on price and give your services away for free - and PE buyers discount your value.
Upgrade 4 areas of your business to achieve true differentiation
Product
Don't be yet another application. Deliver end-to-end solutions that transform productivity and integrate seamlessly into daily workflows.
Marketing
Don't lose prospects with me-too messaging. Create sales conversations with content, videos, and demos that show your unique value prop.
Sales
Challenge your customers' perceptions. Use the art of the possible to move beyond features and become a trusted advisor.
Customer Success
Don't just onboard customers. Drive adoption, generate customer value, and create upsell opportunities with tailored content and tools.
Learn More
Hear how Gary Goerke, CEO of Clarity Voice, is driving revenue growth and value by reinventing his business.
Book a strategy call
